💛 At Project Ezza, every package is packed with purpose and love.
We’re so grateful you’ve chosen us to be a part of your journey—and we’re working to make sure your order reaches you just right.

📦 Order Processing
We aim to ship every order within 24 hours, and request up to 72 hours during busy times. All orders are packed and dispatched from our studio in Mumbai, India, using trusted shipping partners like Delhivery and Blue Dart.
Once your order is placed, you’ll receive an automatic confirmation email. If you don’t see it in your inbox within a few minutes, check your spam folder (they can be sneaky sometimes!)

For Bestsellers, it may take upto 7 working days to ship.

We know mistakes can happen—so if you need to update your address, phone number, or size, you can write to us at support@projectezza.com within 24 hours of placing your order, or before your order is shipped, whichever comes first. While cancellations aren’t possible, we’re happy to help you make small changes wherever we can.

📬 Shipping Timelines
We ship across India

• Within India: Delivery usually takes 3–5 business days, depending on your location, the shipping partner, and weather or logistical conditions.

Once shipped, you’ll receive a tracking link so you can follow your happy mail home.
⏳ Pre-Orders
Items marked as Pre-Order will be shipped as soon as they arrive at our facility. The full amount is charged at checkout, and while cancellations are not allowed, we’re happy to help you modify order details (like size or address) before shipping.
Have questions? Just drop us a line anytime at support@projectezza.com — we’re always here to help.

🚚 Shipping Costs

• India: 
  Pre-paid : We offer complimentary standard shipping on all orders—a small thank you from us to you;
  Cash on Delivery : We only offer partial cash on delivery which is dynamically calculated at check out. In case the shipment is returned for whatsoever reason, the partial payment is non-refundable.

Note : For COD/Partial COD order, in case the same is returned to us by our delivery partner called as RTO (return to origin) , there will be a fee of INR 200 to re-ship and the balance amount for the order has to be paid online (pre-paid)

🕰 Customer Care Hours
Monday to Saturday
9:00 AM – 5:00 PM IST
Email us anytime at support@projectezza.com.
We're here for you 💛

We accept returns or exchanges within 7 days of delivery. Items must be unworn, unwashed, and returned with original tags and packaging. Reverse pickups depend on your area and are attempted twice. Approved returns receive a credit note via email—no monetary refunds.

Exchanges are allowed once & processed within 7–10 days; if your size is unavailable, you’ll receive a gift card. Prepaid orders can't be canceled; COD orders can be canceled before dispatch. Sale items are final. For garment issues (e.g., defects), report within 30 days. 

We do not offer exchanges or returns for International orders. Please contact us for any questions you may have before placing the order.

Contact us at support@projectezza.com (Mon–Sat, 10 AM–7 PM IST) for assistance.